Frequently Asked Questions We have listed a few of the questions which we frequently get asked. If your questions are not answered below, feel free to contact us on +44 (0)20 8965 7679. 1) Do you ship to BFPO address and what about VAT? 2) Is it possible to apply for account? 3) What warranty do you provide with your products? 1) Do you ship to BFPO addresses and what about VAT? Yes, we do ship to BFPO address. Deliveries are sent out by registered Royal Mail. Depending on where you are stationed, we may even be able to refund the VAT to you (at 17.5%). You may view BFPO Locations here BFPO outside the EU According to Notice 725 10.16 we may zero-rate the supply of goods or services to diplomatic missions, international organisations, visiting NATO forces and their personnel in other Member States provided all of the following four conditions are met: 1. The goods or services must be either for the personal use of entitled persons or the official use of entitled bodies. 2. You obtain documentation from the customer, as laid down by the host authority, for claiming exemption under Article 15 of Council Directive 77/388/EEC. 3. Any goods supplied must be removed from the UK. 4. We keep proof of the removal of the goods. Therefore, if you believe that you are eligible then you should obtain a certificate complying with 77/388/EEC from your CO or pay office. We can then ship the goods by Special Delivery to the BFPO address. BFPO outwithin the EU For those serving outwith the EU we are able to export goods VAT free. If you are using a BFPO address we have to check with the VAT people that the BFPO address will qualify for relief.   2) Is it possible to apply for an account? Yes, we have many of our customers set up with accounts. Firstly we would require some order history with yourself and to have our completed account application form filled in. Please contact us by phone so that we can post you one of our account forms. We have existing relationships with both military units, Police constabularies and certain emergency services. Many of these ofganisations can not purchase items throuspeak to someone at tacticalcameras.co.uk about our point of view video solutions or any of the other products featured on our website, please give us a call on +44 (0)208 122 9585. 3) What warranty do you provide with your products? We provide a 12 month warranty with all our products. Our mission is to ensure customer satisfaction. If you have a problem with your products or purchases, we are here to help and resolve them as fast as possible.